Privacy Policy

The Polite Plumber is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect

When you use our website or contact us, we may collect the following information:

• Your name
• Email address
• Phone number
• Details about the plumbing service you require
• Your IP address and browser information (collected automatically)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and quote requests
• Provide and schedule plumbing services
• Improve our website and customer experience
• Comply with legal obligations

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your details with trusted subcontractors solely for the purpose of delivering the plumbing services you have requested.

Data Retention

Lead and enquiry data is retained for up to 2 years from the date of submission. After this period, your data is securely deleted. You may request early deletion at any time.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing of your data
• Request a portable copy of your data

Contact Us

To exercise any of your data rights or if you have questions about this policy, please contact us by email at info@thepolite-plumber.co.uk or call us on 07000 000 000.

Last updated: March 2026